AF has made revisions to the following page of the Reference Guide:
Article Second (subsection d): A statement was added to address reimbursement from the award proceeds provided that the total award exceeds the appliable policy limits (p. 19, second paragraph).
Maintaining the Confidentiality of Arbitration Proceedings
Recently, AF has been receiving calls from insureds regarding the arbitrator’s decision on their case. Arbitration proceedings among members as administered by AF are confidential.
On May 11, the membership@arbfile.org address was discontinued. Members attempting to submit a support request via email will be redirected to our member support portal, with phone support available.
Recently, AF has received requests from members asking for the ability to amend their case submissions in Total Recovery Solution® (TRS®), such as correcting information or adding missing documents.