New Look for Total Recovery Solution (TRS) Coming This Month
On August 25, 2025, AF will be transitioning Total Recovery Solution® (TRS®) to a new look and feel. While workflows will remain the same, this update will bring a modern design to the page layouts. Those familiar with E-Subro Hub will see similarities, as we aim to further unify our products with future user interface updates. The modern view of TRS offers:
A new TRS Worklist menu
Enhanced color scheme
Improved case banner
Modernized font style for improved visibility
Toggle and tab-style response prompts versus radio buttons
New Cloud icon
To help users get acquainted with the updated interface, we have prepared a guide comparing the classic view and the modern view.
Maintaining the Confidentiality of Arbitration Proceedings
Recently, AF has been receiving calls from insureds regarding the arbitrator’s decision on their case. Arbitration proceedings among members as administered by AF are confidential.
On May 11, the membership@arbfile.org address was discontinued. Members attempting to submit a support request via email will be redirected to our member support portal, with phone support available.
Recently, AF has received requests from members asking for the ability to amend their case submissions in Total Recovery Solution® (TRS®), such as correcting information or adding missing documents.